People are walking around WITHOUT their MASK. We go down to the casino floor and is dirty and I don’t see one person walking around wiping down the machines. I clean and we put our belongings in one area. This room the floor is dirty, shower is dirty, and furniture is broken and has mildew. They issue me another key for another room. They are now embarrassed at the Front Desk. We get to the room and I started cleaning and pull the covers and the bed was missing the mattress cover and there was an exposed mattress. They were worse than the South Tower elevators. We notice the trash is over flowing and elevators doors were nasty outside & inside. As we walked, we noted the hall going to the North Tower were dirty and needed vacuuming. They apology and sent me to the North Tower. We return to the front desk and shared the pictures. I went to call the front desk and the phone was so dirty, I couldn’t even use it.

I notice the top linens sheet had a unknown substance on them. I clean and my husband holds everything before we put anything down. We entered the room and started our normal routine. I told my husband, “They need to vacuum”. Noted the floors were dirty on the second floor. We arrived to the room on the second floor.

That’s when we noticed the floors and elevator door were filthy and nasty. We were sent to the South Tower elevators. I arrived noted Front Desk area was nice and clean. We reserved space at the Paragon Casino on Friday, March 26, 2021.

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