Check in was an absolute mess, with an over hour long wait at 4pm. This was easily the worst hotel stay of my life. Also, the parking garage was very confusing and the way it was constructed was unsafe. that should be your cost! If you're business is 'come stay with us, I've gotta have a place for my car to rest too!! 🤔 Parking spaces were close, and every day we couldn't find any spaces until we got to the 6th floor of the garage.

Even though the cost was Canadian, we thought it was outrageous!! We felt there should be no parking fee. 5) 'Elevators were horrible'! The hotel was packed with guest and they had quite a few elevators, but there was always a long wait! Quite a few times we used the stairs! 😖 6) There was a daily fee for parking, $60. 4) No vending machines for late night snack or drink. This was very inconvenient and a lot of walking. 3) No microwave in room, had access to 1 per every odd floor, as well as this being the same area where you had to get ice. 2) Pillows were extremely mushy, had 3 and still felt like one. The hotel rooms, service, and location was excellent! I really liked being connected to the Casino, shops, and restaurants without having to go outside! 👍🏾However, I can't give 5 stars because: 1) No clock in the room. I’d recommend if you’re looking to be extra and stay somewhere kind of fancy, book here, but If you’re looking for a great place with better options, look elsewhere. The location is great because it’s very close to everything related to Niagara Falls.

We brought our own food to reheat which basically went to waste because there was no microwave. Sucked the room service didn’t clean everyday, and when I called I was noticed of that they only clean every three days so I asked if they could take trash and they offered to get us more towels which was okay. We liked the bathroom, and everything was clean. The resort is very pricey with the restaurants, but I will say the in room dining is pretty good food. If I could change anything I probably would have made the decision to stay at a hotel where you would get complimentary breakfast, microwave in room, and less people trying to use the elevators. We stayed for three nights, and we stayed in a king size bed suite with a jacuzzi that ended up costing around $840. We had a very nice stay for our honeymoon.

Pros: clean, mini fridge in room, right next to ice room, nice view, close to Niagara Falls, nice staffĬons: no microwave in room or apparently anywhere on property (which I think is BS), expensive, elevators took forever, lame cable TV with no opportunity to hook Netflix up

Canada niagara falls casino